Telehealth use stabilizing at 38 times pre-COVID-19 levels, McKinsey says

Healthcare Dive/ By Rebecca Pifer

Dive Brief:

• Telehealth use overall has stabilized at levels 38 times higher than before the COVID-19 pandemic, ranging from 13% to 17% of visits across all specialties, according to new data from McKinsey released roughly a year since the first major spike in COVID-19 cases.

• Of all the office visits and outpatient care the consultancy originally projected would be done virtually last year, more than two-thirds are actually being conducted virtually.

• And though usage has dropped slightly since its peak in spring 2020, patient and physician attitudes toward telehealth have improved. About 40% of surveyed consumers said they planned to continue using telehealth moving forward, up from 11% prior to COVID-19.

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